Refund & Return Policy

• ALL SALES ARE FINAL. Assets are sold "AS IS, WHERE IS".
• No returns or exchanges, and no refunds except in the limited cases below.

• A genuine Platform or technical error.
• A materially misrepresented item (significantly different from its description).
• A duplicate or incorrect payment.
• A verified wire-transfer error.

• Change of mind or buyer's remorse.
• The item matches its description but you no longer want it.
• Faults that could reasonably have been identified before bidding.
• Failure to read the lot description or condition grade.

• The 12.5% buyer's premium is non-refundable except where a refund results from our error.
• VAT treatment on any approved refund follows applicable tax law. See the Tax Notice. [REVIEW WITH UAE LAWYER]

• File a claim within [DISPUTE_WINDOW_DAYS] days of payment.
• Email [DISPUTES_EMAIL] with your invoice number, lot number, photos, and a description of the issue.
• We aim to investigate within [INVESTIGATION_DAYS] business days and will communicate the decision in writing.

• Approved refunds are processed within [REFUND_PROCESSING_DAYS] days.
• Refunds are issued to the original payment method where possible.
• Wire refunds: [WIRE_REFUND_DAYS]; card refunds: [CARD_REFUND_DAYS].

• Items become the buyer's responsibility on collection.
• Inspect and document condition before signing acceptance.

Disputes & refunds: [DISPUTES_EMAIL] · [PHONE_NUMBER].